Terms & Conditions

Product

Welcome to Coline .
  • We value your business and do our best to guarantee your satisfaction on all items purchased from my store.
  • Each item is custom hand printed and may vary slightly form item to item, making every item unique .
  • As much as we try to show true colors in the item pictures , colors on screen may show differently on each screen – so take that in mind.
  • We make every item by order so there is a process time 3-7 business days that you can see in each item (please note: Israeli business days are Sunday-Thursday).
  • If you prefer any of my designs on other clothing item , please let me know ,I will be happy to special order it for you. Please contact me and we worked things out .

Payment

Shipping

  • All items are packed carefully to prevent damage.
    Because every item is made by order , there is a process time that you can see in each item (please note: Israeli business days are Sunday-Thursday).
  • We use International Registered Airmail with tracking number.
    Please allow 20-30 business days for arrival.
  • Unfortunately USPS (Post Service USA) has stopped track packages via International Registered Airmail so there is no way to see where is the packages – if your choose regular shipping .
  • You can choose Express EMS shipping (3-5 business days shipping time) in the order -upgrade your shipping method at checkout (it’s for fast shipping and not for fast work:)
  • Make sure your address and PayPal address match so there won’t be any confusion. If the addresses do not match the order will be shipped to the address provided by YOU unless specified otherwise.
  • We will refund the buyer if the Israeli post office can’t sent package to target country.
  • If item is returned to me because it is unclaimed or your address incorrect in that case the re-shipping costs will be at the expense of the customer.

Refunds and Exchanges

  • Each item is handmade to your specific wants and needs (color / size / design). Even though your item may not be personalized, it is still custom to your needs.
  • Due to items being handmade and intimate (hygienic reasons)
    this means: NO RETURNS, and NO EXCHANGES.
  • Also if the item is ready but not shipped yet I can’t do refund.
  • If something is wrong with the order (ripped/wrong order sent/basically our fault), We will cover ALL shipping costs and send you a replacement.
  • If you are unhappy with your purchase for any reason, please contact me.
  • Be sure to check for any discrepancies or defects prior to wearing/using your item.